QuickQuake Support

Questions, problems, or feedback about the app.

Contact

Email [email protected] and we'll get back to you.

I'm not getting alerts

Check Settings in the app: Notifications must be on, and your alert thresholds (worldwide, near me, emergency) need to be low enough to match the earthquakes you expect. Also check iOS Settings > QuickQuake > Notifications is allowed, and Location is set to "Always" if you want alerts while the app is closed.

Location isn't working

Open iOS Settings > Privacy & Security > Location Services > QuickQuake, and set it to "Always" or "While Using the App." Without location access, you'll still see the public earthquake feed, but you won't get proximity-based alerts.

How do I delete my account?

In the app, go to Settings and tap Delete Account. This immediately and permanently removes your location, device token, and alert preferences from our servers.

Where does the earthquake data come from?

QuickQuake combines official sources (including USGS, EMSC, and GeoNet) with an early-warning feed to detect and confirm earthquakes as quickly as possible. Sources are shown on each quake's detail page.

Privacy

See our Privacy Policy for what we collect and why.